Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
We offer the following shipping options at checkout:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (1 business day)
Shipping rates are calculated at checkout based on your order weight and destination.
Free Shipping
We offer free standard shipping on all domestic orders over $10
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times are calculated at checkout. Please note that international orders may be subject to customs fees, duties, and taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Order Tracking
Once your order ships you will receive an email with your tracking number. You can use this to monitor your delivery status directly through the carrier's website.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit please contact us immediately at [your email address] with your order number and photos if applicable. We will work with you to resolve the issue as quickly as possible.
Questions?
Reach out to us at admin@touquel.com and we will get back to you promptly.